Kylemark Reviews

Kylemark has an overall rating of 4.4 based on 10 reviews. Customer feedback on Kylemark is mixed: Kylemark reviewers highlight positive aspects like high-quality products, excellent customer service, fast shipping, which strongly appeal to small business owners, event planners, individuals seeking custom printing. However, Kylemark is often criticized for its limited product range, higher prices than competitors, occasional stock issues.

4.4/5.0

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All Kylemark Reviews (10)
CarolynRussell
December 13, 2022
"Awful Customer Experience"
I ordered a couple of shirts online and paid everything upfront. A week later, I got a message saying they could only send one, and it would take another week to ship it out. When I requested free shipping as a nice gesture, they turned me down and claimed they wouldn’t assist me since they operate as a business-to-business site, ultimately refunding my entire order. They seemed fine with sending the item until I brought up the idea of a goodwill gesture because of the trouble they caused. Really disappointing service.
goldenswan120
November 29, 2014
"Top-notch service and quality"
Fantastic service, high-quality clothing, and superb embroidery. The team is skilled and super helpful; I’d surely suggest kylemark.
BraydenBlack
October 22, 2014
"Top-Notch and Reliable Service"
For the past 6 years, we've been getting our corporate uniforms from Kylemark, and they never fail to deliver great customer service and quality products. The durability of the clothing is impressive and holds up well in the wash, which is essential for our team. I'd definitely suggest Kylemark to anyone looking to get corporate workwear.
jfiest82
October 21, 2014
"Frustrated with the Review Process"
I really want to give a proper review of this company, but sadly, I keep getting ignored, so I can't finalize my order.

At first, they were super quick to reply and answered all my questions. I went ahead and ordered some clothes to check out before I set up the embroidery. The garments were nice, but delivery took a while (which is mentioned on their site). One item was incorrect, but it wasn't a big deal since I had a large order, and they sent me the right one right away after I reached out.

After I made my selections, I contacted them again to adjust my quote based on the specific garments. They informed me that the embroidery would be pricier and that a setup fee would apply since I was ordering 14 items instead of the initially quoted 20. I wasn't thrilled about that but understood, so I asked if they could stick to the original quote if I ordered 20 items instead. No response... followed up again... still no reply... I returned the sample items and waited 12 days without any updates (I sent them via courier, so I knew they were signed for). I reached out to ask how long it would take to get my refund. They told me it might take a while to process the items through the warehouse. Alright... 15 days went by... chased them again... no answer. However, I did notice they refunded me the next day, but I got no notification or response to my emails.

It's such a bummer that I never got to order the embroidered items to see if this company is actually any good! I guess my money isn't worth much to them.

Initially, I thought they were really helpful and thorough, but it felt like once they realized I was a small business with a smaller order, they just lost interest. Oh well, if you're a big business, they might be great, but if you're a small one, good luck trying to place an order!
Gerrie1111
July 16, 2014
"Outstanding service and quality goods."
I've been using kylemark for roughly seven years. Whether it's just one item or big orders, they handle it all without a hitch. They offer a huge selection of products and are eager to meet your needs. I wholeheartedly recommend them. Plus, I don’t even bother checking prices with other businesses because I trust their final product will be priced fairly.
purpleswan841
June 27, 2014
"Nearly flawless in every way."
For several years, we've relied on Kylemark and experimented with other brands, but they consistently lead the pack. They guide us toward higher quality apparel at prices that are tough to beat. The embroidery finish is always top-notch and just as we asked for. There’s never an issue, and their team is always polite and professional. I’ve recommended Kylemark to many and will continue to do so. Keep doing what you’re doing, folks; it’s a joy to share my thoughts about such a dedicated company.
Suzanne.Gibson
May 09, 2014
"Fantastic support from friendly and accommodating staff"
We truly enjoy working with Kylemark since they always go above and beyond. Recently, we outfitted a big team with new uniforms on a tight timeline; Jacqui and her crew were incredibly supportive and flexible. The variety of products, the quality of the clothing, and the embroidery are top-notch, not to mention the quick shipping. I wholeheartedly recommend Kylemark.
silvergoose441
May 08, 2014
"Awesome folks to work with. Super friendly and helpful."
I've been working with Kylemark for quite a few years and they've consistently been a really nice and supportive company. Carol-Ann has been my go-to person, and she really makes the whole supplier-customer thing smooth and enjoyable. Definitely recommend them!
lazywolf579
April 26, 2014
"Customer Focused Service Every Time"
For many years, we've been working with Kylemark, and their service has consistently been top-notch. Whether it's about finding products, design, or getting things delivered on time, they’ve always come through for us.
NicoleGomez
March 10, 2014
"Consistently Impressive Service and Staff Apparel"
We've been working with Kylemark for quite a few years now. They provide our staff apparel, and in return, we help them out with any IT support they might need.

The service we get is always top-notch, and the clothing they suggest really does the trick. Choosing the right fabric for our uniforms is a bit of a mystery to us, but Kylemark always nails it and knows just what we require.

Cheers, STORM 360 LTD - Computers & Internet.
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